A Message to Our Valued Owners:

We would like to thank you for your selection of a Subaru vehicle. We take pride in our products and are committed to your continued satisfaction.

Subaru of America, Inc. (Subaru) is initiating a service program to reprogram the Vehicle Dynamic Control (VDC) control module on certain 2019-2023 model year Crosstrek PHEV vehicles.

The vehicles included in this service campaign may experience VDC memory corruption. As a result, a certain Diagnostic Trouble Code (DTC) will be detected and the check engine light, brake warning light, and other warning lights may illuminate. Additionally, the Electronic Parking Brake and Anti-Lock Brake system may not operate.

WRC-23 Service Program FAQs:

Q: What should I do?
A: Please contact your Subaru retailer (dealer) for an appointment to have this repair performed, at no cost to you.

Q: What will Subaru do?
A: Subaru will reprogram the VDC control module at no cost to you.

Q: What will be done to the vehicle?
A: Your Subaru retailer (dealer) will reprogram the VDC control module at no cost to you.

Q: What Subaru models are involved?
A: Certain 2019-2023 model year Crosstrek PHEV vehicles.

Q: Do I need to make an appointment?
A: Yes. Please contact your servicing Subaru retailer to set up an appointment to ensure that the retailer can allocate a time slot to best accommodate you.

Q: How much will this service program repair cost?
A: This repair will be performed free of charge at any authorized Subaru retailer.

Q: Do I have to return to the retailer where I bought the car?
A: Any authorized Subaru retailer will be able to perform this service program repair free of charge for you.

Q: Can I have this service program repair performed at an independent repair facility?
A: Only an authorized Subaru retailer can perform this service program repair free of charge for you.

Q: If I live in Canada do I have to return to the United States to have this performed?
A: Any authorized Subaru dealership in either the United States or Canada is capable of performing this service program repair.

Q: If I no longer own the vehicle what should I do?
A: If you no longer own your vehicle, please update owner information online, at www.subaru.com/customer-support.html , by selecting Email Us then selecting Ownership Update from the list of topics.